The best before date can be found on the bottom of the product, along with the batch number and production date. Each product shelf life varies. We recommend storing all products purchased from Clear Skin House in a cool dry place, away from direct sunlight and moisture. For all loose powders, we recommend refrigerating once opened.

We believe that finding the right product for your unique skin needs shouldn’t be overwhelming, That's why we offer expert skincare assistance to guide you through our extensive range of products.

Our knowledgeable team is dedicated to understanding your specific concerns and goals, helping you navigate ingredient choices and formulations. Whether you're seeking advice on hydration, anti-aging, or targeted treatments, we're here to ensure you discover the best solutions for your skin. With our personalized approach, you can shop with confidence, knowing you have the right support to achieve your skincare aspirations.

If you'd like to discuss this service more, please contact us here.

Know exactly what you want? Or perhaps you're just searching for a a best selling product? Use our comprehensive Search box located in the upper right corner of our site to find the exact product you need or browse through the results that fit your criteria. You can enter a partial description of the product or you can be as broad as "sunscreen" or as specific as "dry skin moisturiser."

We aim to provide all product ingredients in every product page. If the ingredients are not stated on our product listing then simply email us at info@clearskinhouse.com.au and we can either take a photo of the ingredients content or locate the ingredients from our distributor.

If you have a specific ingredient concern, please let us know and we can advise if the product contains the ingredient and also offer you alternative products that may suit your needs better. For a full product or routine recommendation, please email the above address.

We make no guarantees that we are able to cancel, amend or make any changes to your order once it has been placed. 

If you wish to cancel your order or make any further changes like address changes, shipping method upgrades or change in quantities for your order, please contact us as soon as possible on 0450 365 011.

Our business hours are Monday to Friday 9am to 5pm. Alternatively please email us at orders@clearskinhouse.com.au. If you do contact us outside of these times we will respond to you as soon as possible. 

Once your order has been sent to our warehouse for processing, it is very difficult to action these requests however, we will try our best to do this for you. 

 If your parcel is processed in the warehouse and we are unable to cancel your order for you, returning your parcel back to our warehouse will be at your expense. 

 Please refer to our returns policy at click here

We are not liable for replacements or refunds for parcels that are delivered to incorrect addresses provided, we always recommend reviewing your cart and shipping details before you check out.

Once your order has gone through and has been successfully placed with us you will receive an email confirmation with your order number and details.

If you are at the check out/payment section and you are unsure if your order has been completed, please check your spam/junk email folder for an email order confirmation, as well as your bank account to see if any funds have been deducted from your account. 

If you already have an account with us, please log into your account and you will be able to view your past orders. You can check in this section to see if your order has gone through. 

We receive stock frequently from our suppliers. 

If the item is showing as ‘Add to Cart’ you will be able to add this item to your cart. 

However, depending on stock levels if you are after multiples of the same item, you will only be able to add the amount that we currently have in stock. 

If a product you are after is showing as 'Sold Out' on our site, please click on the 'Notify Me' button for this item and as soon as stock is received at our warehouse you will receive an email notification. 

We offer the following payment options: Mastercard, PayPal, Visa, Afterpay, Zippay, and Klarna.

We do not accept Visa gift cards or the equivalent.

You can view our current promotions, and gift with purchase offers here.

Our promotional discounts/codes can only be used once per order, so please note that you can't stack offers to receive multiple discounts on the same purchase. 

Please note that gift with purchases must appear in the shopping cart at the time of purchase. If your gift with purchase is not visible in your shopping cart, it will not be included in your order. If you are experiencing any difficulties with one of our promotion codes, please contact our customer service team at info@clearskinhouse.com.au  prior to placing your order.

Please find the following information below for the T&Cs for using our discount codes for your next order with us.

 

• Discount codes do not apply to Gift cards unless otherwise stated on promotional banners.
• We cannot accept codes from any third party organisations or websites unless otherwise stated on clearskinhouse.com.au
• Where a minimum spend is applicable to a discount code or voucher, the minimum spend must be achieved in order to receive the stated value of the discount code or voucher.
• The minimum spend is calculated by adding all the products from the specified collections together.
• Promotions and discount codes cannot be applied to an order once it has been processed.

 

If you are still having an issue with a code not working at checkout please reach out to our friendly team at info@clearskinhouse.com.au.

If you are having any issues or trouble trying to use your promo/discount code please check the following:

• Are you entering the code correctly in the ‘Discount Code’ section at checkout?
• Is there a minimum spend for this code to be activated and does it have any exclusions? 
• Is this code linked to your account/email? Are you logged into your account on our site? 
• Have you received this code via a third party website? As we sadly do not accept codes from third parties. 
• Are the products in your cart specific to the code you are trying to use? 

Our promo codes are set up to be used once per order, so if you have already used this code for a previous order you will be unable to use it again. 

Our system only allows one code to be used per order, you are not able to use multiple codes per order. 

Some of our codes have an expiry date, please check the T&Cs for the promotion to see if the code you are trying to use is still a valid code. 

If you have looked into this further and this code is still not working for you, please speak to our friendly customer service team at info@clearskinhouse.com.au so we can assist you with this. 

Once your order is dispatched you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. 

Depending on when your order is shipping from our warehouse, there may be a slight delay (weekends, public holidays etc).

You can view more of our shipping timeframes via our Shipping Information page here.

Most Australian Domestic orders are received within 2 business days using our Express Shipping option at checkout. Timeframes may vary and are dependant on the receiver address.

To determine your timeframe, you can use this link here from our delivery partner, Australia Post.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

If the product is faulty, please email orders@clearskinhouse.com.au and we will provide a return label to send back to us for inspection and replacement/refund.